Hi, we can offer assistance for anyone in Australia, or Europe with 240v, 50 Hz power - our spas are often different in operation from those in the USA and have specific needs in relation to that. We can provide support, information, parts and downloads for almost all spas sold within Australia and overseas. We are authorised parts and service providers for most brands sold in Australia including USA and Canadian made spas such as Sundance, LA Spas, Arctic, Southwest, Sierra and others http://www.spaparts.com.au - qualified spa technician, electrical contractor, and spa parts supplier