Spa Buyer Warning
Currently advertised on E-Bay Australia, are numerous Chinese imported spas without correct Australian Electrical Safety Certification, C-Tick Approval or compliance with Australian Standards.
Please note - this does not mean that ALL spas on E-bay are non-compliant
Some of the issues of note, with these spas:
(One or more of the following)
1. No electrical safety certificate
2. No C-Tick (EMC compliance)
3. No filtration - What-so-ever !
4. No surface skimmer
5. Insufficient suctions per pump
6. False claims of USA manufacture
7. Absolutely no after sales service, support or spare parts
These are serious issues, and in some cases, serious breaches of Australian electrical safety standards as well as entrapment dangers amongst other issues.
Whilst the inclusions and price look like great value for money on these spas, they are in fact a very bad buy.
Not only are you buying a non approved spa, endangering your family, friends, and home, but also risking a lack of service and support that can only be provided by seasoned spa dealers in your local area. The electrical (and other) components utilised on these spas are not available freely within Australia, and nothing is directly compatible.
If you are contemplating purchasing a spa from E-bay, we highly recommend you insist on proof of compliance with Australian Standards, Electrical Safety and C-Tick approvals, before you purchase.
We strongly recommend you try any spa before you buy - never buy a spa that is unavailable for 'test soaking' - it just may have something to hide.
If anyone has had the misfortune to have been swindled by these spa suppliers, and wish to help shut them down for the benefit for all consumers, please email us with your experience and information.
We have already had people reporting their bad experiences including all of the above issues. Unfortunately in at least one case, the supplier is fully aware of their non compliance, with false information as to the product, on the invoice. We are sure this is not an isolated incident, and that all suppliers are aware of these issues. The Electrical Safety Office (or State equivalent) would love to hear from anyone with complaints regarding these spas, as well.
In addition to the complete spas, individual spa components such as pumps without compliance, have also been advertised and sold.
Please be wary of this expanding problem - if in any doubt - don't bid ! - Buy from a reputable dealer, or contact us for advise.
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