Fraud Warning:

Someone on the internet (ebay user) is using the email address of the_spa_babe@comcast.net to sell spa parts.  We can assure you this is NOT US.  Additionally, Spa Babes has never had a comcast email address.  Please be careful who you deal with online and ensure they are a reputable firm, with a physically verifiable address and telephone number.

Shipping, Warranties, and Returns.

Thank you for ordering from a Spa Babes company! We welcome your business and every attempt will be made to help you get back into hot water! Tech support is always available for any hot tub, or spa product. Please feel free to call us at 1-866-364-9681 for help with your system.

This information is made available online for the qualified Spa and Hot Tub Technician that needs help troubleshooting or repairing a spa, hot tub, or other recreational equipment related to the pool and spa industry. If you have chosen to work on your own equipment you should have competent knowledge of electricity, plumbing, and industry standard safety precautions. You should also possess the proper testing equipment and know how to use it.  If you don't possess these skills, contact a qualified pool and/or spa technician in your area. Use any of the information contained on this website, or throughout the SpaNetwork AT YOUR OWN RISK! This especially applies to help or other information provided by telephone or email. Spa Babes, Inc, a Florida corporation will not be held liable for any injuries or damage that may result from the troubleshooting or installation of any parts or equipment, or ineffective results from such activity that you engage in with your pool or spa equipment. Prices are subject to change without notice.

Outside of Continental USA Shipping Note:
Shipping to the states of Alaska and Hawaii will be additional as will shipments to Canada, and other destinations out of the country. We will contact you with additional shipping amount as your order is prepared for shipment.

We use ups ground services as our primary shipping method. However, preferential freight services are available. Please call 1-866-364-9681 after placing your order if you would like to have your product next day, 2nd day or 3 day select. We will quote you and charge your card accordingly. Minimum charge for Next day is 25.00. Saturday delivery via UPS is only available with a next day air SATURDAY DELIVERY shipment.  We charge an additional 15.00 for next day Saturday delivery.

Note that Saturday delivery is not available in all zip codes.

Exceptions

Regardless of the shipping mode, Spa Babes Inc. can never guarantee your package will arrive on a specific day, as once your package leaves our facilities, we have no control over the shipper's operations.  Any claims with regards to late delivery must be addressed to the shipping company.  Shipping charges cannot be refunded.

Smaller items may be shipped by US Mail. Claims for shipping damage MUST be reported to Spa Babes Inc. Immediately, any damage claims that are more than 10 days past delivery date cannot be refunded or returned…Open your boxes right away!!

All warranties are by the manufacturer and are manufacturer limited warranties against defects in materials and workmanship. Certain factors are outside these parameters. Chemical damage, heater dry fire,water damage, electrical installation problems are easily determined and are simply not warrantable.

Parts are warranted for a period of 1 year against defects in materials and workmanship. All parts must be returned to us at customers freight expense  to determine the cause of failure and will be repaired, replaced or warranty declined based on our determination of warranty.

Electronic Packs are warranted for a period of 2 years against defects in materials and workmanship. All packs must be returned to us to determine the cause of failure and will be repaired or replaced or warranty declined  based on our determination of warranty. Electronic Packs include all SBSG LX series equipment, ALL ACC ST digital equipment, and ALL Balboa equipment.

If you order the wrong part you may return it without penalty for 30 days. All returned parts must be received in a like new condition, pack carefully! Please call before returning to receive a Return Merchandise Authorization (RMA) number. Freight charges and a 4.00 handling fee will be applied. If we send you  the wrong part, we will send an exchange part by UPS or USPS ground delivery only and send a return freight tag so that you may return the product without penalty.  Some products may be subject to restocking charges. Please see below.

Special order items

PVC Hose by the foot is considered a special order item and not normally returnable.

Spa Packs (Spa controls mounted with pumps/blowers etc) are custom built to your specifications. We make every attempt to determine suitability for your installation. They are typically not returnable but full tech support is available for your installer. Restocking charges must be applied on any returned spa pack.

Spa Controls are typically not returnable unless there is a configuration problem that cannot be resolved, (in which case we will do everything we can within reason to exchange with a different control that will work for your installation). Full tech support is available for your installation. Restocking charges will apply on any returned spa control.

As per manufacturer guidance, electronic circuit boards and digital top side panels are not returnable unless the wrong component was ordered or shipped. BEFORE you install a new circuit board, do a proper inspection to be certain that you have the correct board replacement! If you see anything that doesn't look right, between your old board, and the new one, then DO NOT ATTEMPT TO INSTALL IT! Call us right away and we'll resolve the problem. Once a board has been installed it must be considered used. Balboa Circuit boards are warranted for 2 years, all others are warranted for 1 year.

Again… thank you for your order with Spa Babes Inc. We’ll take every opportunity to keep you happy as a knowledgeable customer!

This information is made available online for the qualified Spa and Hot Tub Technician that needs help troubleshooting or repairing a spa, hot tub, or other recreational equipment related to the pool and spa industry. If you have chosen to work on your own equipment you should have pertinent knowledge of electricity, plumbing, and industry standard safety precautions. If you don't possess these skills, it would be better for you to contact a qualified pool and/or spa technician in your area. Use any of the information contained on this website, or throughout the SpaNetwork AT YOUR OWN RISK! This especially applies to help or other information provided by telephone or email. Spa Babes, Inc, a Florida corporation will not be held liable for any injuries or damage that may result from the troubleshooting or installation of any parts or equipment, or ineffective results from such activity that you engage in with your pool or spa equipment. Prices are subject to change without notice.