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Need help finding a part? Text photos: 772-800-5445 | Call: 844-500-4645

Welcome to the updated SpaPartsNet!

Need help finding a part? Text photos: 772-800-5445 | Call: 844-500-4645

We’ve upgraded the site with more products and better shipping prices.

USA Shipping Promo: FREE SHIPPING in the USA on parts orders over $75
(Excludes Alaska & Hawaii and oversized/heavy items.)

Note: Oversized/heavy items (like complete pumps) may require additional shipping charges, especially to AK/HI.

Previous Customers (Important)

If you previously had an account, your information is still here — you’ll just need to reset your password because passwords did not transfer during the migration.

Reset Your Password

Note: Some heavier items (such as complete pumps) may have shipping limitations outside of the USA.

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    • Privacy Policy

    Privacy Policy

    1. Introduction

    This Privacy Policy explains how SpaPartsNet.com ("we," "us," "our") collects, uses, and protects your personal information when you visit our website, create an account, or place an order. By using our site, you agree to the practices described in this policy.

    2. Information We Collect

    We may collect the following types of information:

    • Contact details (name, billing and shipping address, email address, phone number).

    • Account information (username, password, order history).

    • Payment-related information (processed securely through our payment providers; we do not store full credit card numbers).

    • Technical and usage data (IP address, browser type, device information, pages visited, time and date of visits, referring pages).

    • Communications (emails, form submissions, text messages, phone call notes, and any photos you send for parts identification).

    3. How We Use Your Information

    We use your information to:

    • Process, fulfill, and track your orders.

    • Provide customer service and technical support, including helping identify spa and hot tub parts.

    • Communicate about your orders, account, and important service updates.

    • Respond to questions sent via contact forms, email, text, or phone.

    • Improve our website, products, and services.

    • Send marketing emails or promotions if you have opted in (you can opt out at any time).

    4. Legal Bases (where applicable)

    Depending on your location, we may process your information based on:

    • Performance of a contract (fulfilling your order).

    • Legitimate interests (improving our services and preventing fraud).

    • Compliance with legal obligations.

    • Your consent (for certain marketing or cookies where required).

    5. Cookies and Tracking Technologies

    We use cookies and similar technologies to:

    • Keep you signed in and maintain your shopping cart.

    • Remember your preferences.

    • Analyze site traffic and usage to improve performance and usability.

    You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the site may not function properly.

    6. How We Share Your Information

    We do not sell or rent your personal information. We may share information only with:

    • Payment processors to complete your transactions.

    • Shipping carriers and logistics providers to deliver your orders.

    • Service providers that host our website, process emails, provide analytics, or support our operations.

    • Professional advisors (such as accountants or legal counsel) where reasonably necessary.

    • Authorities or other third parties when required by law, court order, or to protect our rights, property, or safety.

    These parties are expected to keep your information confidential and use it only for the services they provide to us.

    7. Data Security

    We use reasonable technical and organizational measures to protect your personal information, including encrypted connections (such as SSL) during checkout and restricted access to sensitive data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    8. Data Retention

    We retain your personal information for as long as necessary to:

    • Fulfill the purposes described in this policy.

    • Comply with legal and accounting requirements.

    • Resolve disputes and enforce our agreements.

    When information is no longer needed, we will delete or anonymize it in a reasonable manner.

    9. Your Rights and Choices

    Depending on your location, you may have the right to:

    • Access the personal information we hold about you.

    • Request corrections to inaccurate or incomplete information.

    • Request deletion of certain information, subject to legal and business requirements.

    • Object to or restrict certain types of processing.

    • Opt out of marketing communications at any time by using the unsubscribe link or contacting us.

    To exercise these rights, please contact us using the details provided on our website.

    10. Children’s Privacy

    Our website is intended for use by adults. We do not knowingly collect personal information from children under 13 (or a higher age if required by local law). If we learn that we have collected such information, we will take reasonable steps to delete it.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of the site after changes are posted signifies your acceptance of the updated policy.

    12. Contact Us

    If you have any questions about this Privacy Policy or how your information is handled, please contact our customer support team using the contact information on our website.

    Need help finding a part or have privacy questions? Text photos: 772-800-5445 | Call: 844-500-4645.